Pharmacy & Online Store

Why order through our Online Store

• All products come direct from the manufacturer or an authorized distributor, so everything carries full manufacturer warranties. Those don’t exist from any source except through a vet.
• Most manufacturer rebates come off immediately with your order. No more mailing in a form with a receipt and waiting for your money.
• Shipping is free with most orders and with any recurring orders, like food. See the store’s shipping information for details.
• You’ll receive weekly emails with specials. Some are ok and some are hard to beat. You can always opt out, but you’ll miss any discounts on offer.
• We receive a portion of the sales, so you’re still supporting your local vet while enjoying the convenience of shopping and delivery at home.
• The store meets all online pharmacy regulations and certifications and top security requirements, so your payment information is safe.

Signing up and ordering

1. Go to our Online Store directly and make a request, or ask us to enter a prescription or recommendation for you. Anything we enter generates an email directly to you.
2. Follow the link in that email to set up your account and create your password.
3. Find all of your prescriptions and recommendations in your Care Cabinet, along with information about refills.
4. Add anything else you need to your cart and check out, just as you would on most online stores.

If we haven’t sent you a prescription first, you can open the Online Store from our website or our app at any time and follow the same steps.

How prescription requests are approved

When you request a prescription item that needs our authorization, we get an email notification, and we also check the store’s administration area a few times a day.

Same-day shipping

Items approved by 12–1pm generally ship that day, including Saturday.

Delivery

Shipping can take as long as 5–7 days. Food generally takes about 2.

Connected to our app

If you have our app, there’s a direct link to the Online Store without going to our website first. Online Store purchases earn loyalty points on the app, the same as a visit or purchase with us. We add them when we receive the store’s monthly report.

If there’s a problem with an order

We’re a customer of the store platform, so they work for us. If you have a problem with a product or their service, we have recourse and can help you get what you need. We have no power or influence over other pharmacies, and find it difficult to get good solutions quickly when problems come up with prescriptions from elsewhere.

If you have any questions or concerns, contact us. Otherwise, happy and safe online shopping for your pets!